Welcome to Vibrapass Support

At Vibrapass, we strive to provide you with the best ticketing experience for festivals and concerts. Our dedicated support team is here to assist you with any questions or concerns you may have. Below, you'll find information on various topics to help you make the most out of your Vibrapass experience.

Frequently Asked Questions (FAQs)

  1. How do I purchase tickets on Vibrapass? To purchase tickets, simply log in to your Vibrapass account, browse through the available events, select your desired tickets, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

  2. What payment methods are accepted? Vibrapass accepts a variety of payment methods, including credit/debit cards and other secure online payment options. Rest assured, your payment information is handled with the utmost security.

  3. How can I view my purchased tickets? Once you've successfully purchased tickets, you can view and download them from your Vibrapass account. Navigate to the "My Tickets" section to access all your event details and ticket information.

  4. What if I encounter issues during the ticket purchase process? If you face any issues while purchasing tickets, please reach out to our support team immediately. We're here to assist you in resolving any technical glitches or concerns.

Contacting Vibrapass Support

  1. Customer Support Hours: Our dedicated support team is available to assist you during regular business hours which are M-F 8:00 A.M. – 5:00 P.M PST. You can contact us via email at support@vibrapass.com

Security and Privacy

  1. Secure Transactions: Vibrapass prioritizes the security of your transactions. All payment information is encrypted and processed through secure channels to ensure the safety of your financial data, you can review our Data Security Policy on our website.

  2. Privacy Policy: We respect your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. You can review our Privacy Policy on our website.

Feedback and Suggestions

We value your feedback! If you have suggestions for improving our platform or if you've encountered any issues, please let us know. Your input helps us enhance the Vibrapass experience for all users. Thank you for choosing Vibrapass as your ticketing platform. We look forward to providing you with an unforgettable experience at your favorite live events!

Best regards,
The Vibrapass Team