Shipping and Fulfillment Policy

Thank you for choosing Vibrapass as your preferred concert and festival ticketing platform. Please review our shipping and fulfillment policy to ensure a smooth and enjoyable experience.

1. Festival Wristband Shipping:

  • For festivals that issue wristbands, these will be shipped to the address provided during the purchase process.
  • Wristbands will be shipped within 30-90 days after the date of purchase. Please ensure the accuracy of your shipping address to avoid any delivery issues.

2. Last-Minute Festival Wristband Purchases:

  • If you purchase a wristband within 3 weeks of the festival date, you will need to pick up your wristband at the designated Will Call location at the festival venue.
  • Will Call details and instructions will be communicated to you via email closer to the event date. Make sure to bring a valid ID and your order confirmation for smooth processing.

3. Other Event Tickets:

  • For events that do not utilize wristbands, your tickets will be delivered electronically.
  • Upon completing your purchase, you will receive an email containing your tickets with a barcode or QR code.
  • Additionally, you can access your tickets at any time by logging into your Vibrapass account.

4. Ticket Access and Account Information:

  • Your Vibrapass account will serve as a centralized hub for managing your event tickets.
  • Access your tickets, view event details, and update your account information at any time by logging into your account on our website.

5. Contact Information:

  • Ensure your contact information, including email and shipping address, is accurate to receive timely updates and notifications regarding your tickets.

6. Customer Support:

  • If you have any questions or encounter issues with your tickets, feel free to reach out to our dedicated customer support team. We are here to assist you throughout the ticketing process.

By using Vibrapass, you agree to abide by the terms outlined in this Shipping and Fulfillment Policy. Vibrapass reserves the right to update this policy as needed, and any changes will be communicated through our website or via email.

Thank you for choosing Vibrapass. We look forward to providing you with an exceptional ticketing experience for your favorite live events!